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Lost and Stolen Credit Cards and Mobile Cellular Phones
What to do and where to call if your credit cards or telephones are lost or stolen in Spain...
Lost or Stolen Credit Cards
If a Spanish credit card is lost or stolen, immediately call one of the numbers below to cancel it. If stolen, the theft should also be reported to the police.
| Credit card | Contact |
|---|---|
| American Express | Tel: 915 720 303 Tel: 902 375 637 |
| Mastercard | Tel: 900 971 231 |
| Diners Club | Tel: 915 474 000 Tel: 917 015 900 |
| Visa | Tel: 900 991 124 |
Lost or Stolen Mobile/Cellular Phones
If a mobile cellular telephone is lost or stolen, call the service provider and give them the IMEI number and the telephone number. The service will be suspended and the telephone blocked. If the phone has been stolen, make a declaration at the nearest police station. The police will require the IMEI number.
When buying a Spanish mobile cellular telephone, the phone will come with:
- A SIM card with your telephone number. Access can be protected by personalising the card with a 4-digit PIN code
- An IMEI number. This is the mobile phone's unique identification number and belongs to the handset
This code is written on the paperwork when the phone is purchased. Note it down and keep separate from the mobile.
- To find the IMEI number, enter *#06# on the keypad
The number to call to reach the different operators are the following:
- Vodafone - Tel: 607 123 000
- Orange España - Tel: 656 001 470
- Telefónica Movistar - Tel: 1485
- Happy Movil - Tel: 902 007 599
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